AboutRefund Policy
At Voybe.us, we strive to ensure our clients are fully satisfied with the services we provide. However, due to the nature of our professional digital services (such as content creation, design, video editing, and website development), refunds are subject to the following terms. Please read this policy carefully before engaging our services.
1. Refund Eligibility
Refunds are only offered under specific circumstances. As our services are customized to each client’s unique needs, we generally do not offer refunds for completed work. You may be eligible for a refund if:
- The project has not started, and no work has been delivered.
- The service provided does not match the agreed-upon project scope.
- There was a significant delay in project delivery caused by Voybe.us (and not due to delays in client feedback or material submission).
2. Non-Refundable Services
Refunds will not be issued in the following cases:
- Completed Services: Once the project is delivered and accepted by the client, the service is considered final, and no refunds will be issued.
- Client Delays: If the client causes delays by not providing required information, materials, or feedback, Voybe.us is not responsible for those delays and no refund will be offered.
- Change of Mind: If the client decides to cancel the project after work has started but before completion, no refund will be issued for work already completed.
- Revisions and Changes: If revisions requested by the client exceed the number of revisions included in the package or significantly change the project scope, additional fees may apply, but no refund will be granted for the original service.
3. Requesting a Refund
If you believe you are eligible for a refund based on the criteria above, please follow these steps:
- Contact Us: Send a written request to [email@example.com] outlining the reasons for your refund request and providing details of the issue.
- Review Process: We will review your request within 7 business days and may ask for further information or clarification to assess the situation.
- Resolution: If a refund is deemed appropriate, we will notify you and process the refund via the original payment method. Refunds may take 7-10 business days to appear, depending on your payment provider.
4. Pro-Rated Refunds
If you cancel a project before it is completed, a pro-rated refund may be issued based on the amount of work completed up to the point of cancellation. The amount refunded will depend on the stage of the project and the resources already committed.
5. Cancellations by Voybe.us
In rare cases, Voybe.us may need to cancel a project due to unforeseen circumstances. If this happens, we will notify you immediately and provide a full or partial refund depending on the amount of work completed. We will also offer the option to reschedule or transfer the project to another service provider.
6. No Guarantees on Results
While we are dedicated to delivering high-quality services, Voybe.us does not guarantee specific results (such as increased sales, traffic, or rankings). Refunds will not be issued based on the performance or perceived outcome of our services.
7. Dispute Resolution
If you are not satisfied with the resolution of your refund request, we are happy to discuss the matter further and find a mutually agreeable solution. Our goal is to ensure that our clients are satisfied with the services we provide.
8. Contact Information
If you have any questions about this Refund Policy or wish to submit a refund request, please contact us at:
Email: info@voybe.us
Phone: +1 917 590 8246
By engaging in our services, you acknowledge that you have read and agree to this Refund Policy. Thank you for trusting Voybe.us with your digital needs.
This Refund Policy ensures clarity in handling client concerns and sets clear expectations for potential refunds and cancellations.